Privacy Policy
Effective Date: May 1, 2026
Nexino Labs LLC · koveai.com · support@nexinolabs.com
1. Overview
This Privacy Policy explains how we collect, use, store, share, and protect information when you use our platform, website, AI tools, billing features, Spark credit system, and related services. By using the Service, you agree to this Privacy Policy.
2. Information We Collect
We may collect the following categories of information. Account Information This may include: - name - email address - account ID - login method - authentication information - account settings - subscription status - account activity Billing Information Payments are processed by Stripe or another payment processor. We may collect or receive: - Stripe customer ID - subscription ID - price ID - product purchased - payment status - invoice status - billing email - transaction records - payment event IDs - refund or dispute status We do not store full credit card numbers. Spark and Usage Information We may collect: - Spark balance - Spark purchases - Spark deductions - Spark transaction history - subscription Spark grants - top-up records - failed generation refunds - tool usage history - plan type - usage limits - rate-limit data Uploaded and Generated Content When you use the Service, we may collect and process: - uploaded images - product photos - reference images - prompts - generated images - edited images - product information - listing text - SEO content - Pinterest content - POD workflow inputs and outputs - user-selected settings Technical and Device Information We may collect: - IP address - browser type - device type - operating system - referring pages - pages viewed - timestamps - error logs - performance logs - security logs - approximate location based on IP address Communications If you contact us, we may collect: - support messages - email communications - bug reports - feedback - screenshots or files you provide - customer service history
3. How We Use Information
We use information to: - provide and operate the Service - create and manage accounts - process subscriptions and Spark purchases - grant and deduct Sparks - generate, edit, and store outputs - provide account history - troubleshoot bugs and failed generations - prevent fraud, abuse, and unauthorized access - provide support - improve product features and user experience - analyze usage and performance - comply with legal, tax, accounting, and payment obligations - enforce our Terms of Service - protect our rights, users, and platform
4. AI Processing
When you use AI features, your prompts, uploaded images, product information, and related inputs may be sent to third-party AI providers for processing. These providers process your content to generate, edit, or return outputs requested by you. We may also store inputs and outputs in your account history or system logs as needed to provide the Service, troubleshoot issues, prevent abuse, and improve reliability. Do not upload sensitive personal information, confidential business information, private documents, or content you do not have permission to use.
5. Payment Processing
Payments are handled by Stripe or another third-party payment processor. Stripe may collect and process payment details, billing information, fraud signals, and transaction information according to its own terms and privacy policy. We receive limited billing-related information from Stripe, such as customer IDs, subscription status, payment status, invoice records, product IDs, price IDs, payment event IDs, and dispute or refund information. We do not store full credit card numbers or full card details.
6. How We Share Information
We may share information with service providers that help us operate the Service, including: - payment processors - cloud hosting providers - database providers - AI model providers - image processing providers - storage providers - analytics providers - email and support providers - security and fraud prevention providers We may also share information: - to comply with law, legal process, or government requests - to enforce our Terms of Service - to protect our rights, users, platform, and business - in connection with a merger, acquisition, financing, sale, restructuring, or transfer of business assets - with your consent or at your direction We do not sell your full credit card details because we do not store them.
7. Data Storage and Retention
We retain information for as long as reasonably necessary to provide the Service, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and support security. Generated images, uploaded content, prompts, account history, and usage logs may be retained for account functionality, troubleshooting, abuse prevention, and product reliability. Billing records, transaction records, tax records, invoices, Spark ledger entries, and payment event records may be retained longer where required for legal, accounting, tax, security, or dispute purposes. If you request deletion of your account, we may delete or de-identify account information where reasonably possible. Some information may be retained where required or permitted by law, including billing records, fraud prevention records, security logs, and records needed to resolve disputes or enforce our agreements.
8. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. However, no online service, storage system, transmission method, or security system is completely secure. We cannot guarantee absolute security. You are responsible for keeping your login credentials secure and for preventing unauthorized access to your account.
9. Cookies and Similar Technologies
We may use cookies, local storage, pixels, and similar technologies to: - keep you logged in - remember preferences - operate the Service - analyze usage - improve performance - prevent fraud and abuse - support security You can adjust cookie settings through your browser, but some features may not work properly if cookies are disabled.
10. Analytics
We may use analytics tools to understand how users interact with the Service, improve features, troubleshoot errors, measure performance, and make product decisions. Analytics data may include device information, usage patterns, page views, feature usage, error events, and approximate location based on IP address.
11. International Users
Our company is based in the United States. If you access the Service from outside the United States, your information may be processed, stored, or transferred in the United States or other countries where we or our service providers operate. By using the Service, you understand that your information may be transferred to countries that may have different data protection laws than your country of residence.
12. Your Choices and Rights
Depending on your location, you may have rights to: - request access to personal information we hold about you - request correction of inaccurate information - request deletion of certain information - request a copy or export of certain information - object to or restrict certain processing - withdraw consent where processing is based on consent To make a request, contact us at support@nexinolabs.com. We may need to verify your identity before completing a request. Some information may be retained where required or permitted by law.
13. California Privacy Notice
If you are a California resident, you may have rights under California privacy laws, depending on how those laws apply to our business. We may collect the categories of personal information described in this Privacy Policy, including identifiers, commercial information, internet or electronic network activity, user-generated content, and account or billing information. We use this information for the purposes described in this Privacy Policy, including providing the Service, processing payments, maintaining Spark balances, preventing fraud, improving the platform, and complying with legal obligations. We do not knowingly sell personal information. If our practices change, we will update this Privacy Policy as required. California residents may contact us at support@nexinolabs.com to request access, correction, deletion, or additional information.
14. Children's Privacy
The Service is not intended for children under 13 years old. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will take appropriate steps to delete it.
15. Business Transfers
If we are involved in a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or transfer of business, user information may be transferred as part of that transaction.
16. Legal Compliance and Protection
We may access, preserve, or disclose information if we believe it is reasonably necessary to: - comply with law or legal process - respond to lawful requests - enforce our Terms of Service - investigate fraud, abuse, or security issues - protect users, the public, our platform, or our business - defend legal claims
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted in the Service or on our website. The updated Privacy Policy will become effective when posted unless stated otherwise. Your continued use of the Service after updates means you accept the revised Privacy Policy.
18. Contact
For privacy questions or requests, contact: Nexino Labs LLC 5900 Balcones Drive STE 100 Austin, TX 78731 Email: support@nexinolabs.com